RETURN / REFUND POLICY

Thank you for choosing 'SANTO' Palo Santo Tea! We strive to provide you with the best quality products and a delightful experience. However, please note that due to the nature of our product, we have a strict no return or refund policy in place. Kindly read and understand the following terms and conditions:

1. All sales of 'SANTO' Palo Santo Tea are final. Once the product has been purchased, it cannot be returned or exchanged.

2. We do not accept returns or offer refunds for any reason, including but not limited to personal taste preferences, product dissatisfaction, or change of mind after purchase.

3. We take utmost care in packaging and delivering our products to ensure they reach you in perfect condition. However, if your package arrives damaged or there is an issue with the quality of the product, please reach out to our customer support team within 48 hours of receiving the order. We will investigate the matter and provide a suitable resolution, which may include a replacement or store credit at our discretion.

4. In case of any allergic reactions or adverse effects caused by consuming 'SANTO' Palo Santo Tea, we cannot be held responsible as individual reactions may vary. We strongly recommend consulting with a healthcare professional before trying any new herbal products, especially if you have existing allergies or medical conditions.

5. We reserve the right to refuse a return or refund request if it does not comply with our policies stated above.

We appreciate your understanding in adhering to our no return or refund policy for 'SANTO' Palo Santo Tea. Should you have any questions, concerns, or require further assistance, please don't hesitate to contact our friendly customer support team. We are here to help and ensure your overall satisfaction with our products. Enjoy your 'SANTO' tea experience!